Dear Customer,

We inform you that the General Conditions of Sale, set out below, cover the protection of Customers, the conditions and methods of online purchase at www.topjetsurfing.com. By making a purchase, you state that you have carefully read and accepted the General Conditions of Sale.

 

PURPOSE

The General Conditions of Sale govern the sale of Goods marketed by TOP JET SURFING (LAFLEI SERVICE S.L.) based in Calle Costantino, 9 35002, Palmas de Gran Canaria (Las) and offered at www.topjetsurfing.com.

The General Conditions of Sale come into force from the date of their acceptance by the Customer and are subject to Clause 1341 of the Civil Code.

The company reserves the right to modify the General Conditions of Sale at any time with a subsequent publication on the website.  Last updated: 05/12/19

 

PURCHASE METHOD

The Goods are purchased on the website. All Goods have a corresponding description of their main features. All the provided information is for informational purposes only.

It is understood that the image which is part of the Goods description may be fully representative, but differ in color, size, and accessories.

The order is confirmed by TOP JET SURFING with a letter, sent to the e-mail address provided by the Customer at the time of registration. This confirmation message will contain a "number" used for communication purposes. The message will contain all the data entered by the Customer who is responsible for providing exact information.

In case of payment by bank transfer, the Customer will receive, via e-mail, a Pro-forma where he will also find the bank details to make a payment.

In case of non-acceptance, TOP JET SURFING guarantees to notify the Customer in time.

 

Cancellation or Modification of Orders

All orders placed with TOP JET SURFING may be canceled or modified at the Customer’s request and with the consent of TOP JET SURFING. In case of modification: any modification may increase the cost of the order, which shall be notified to the Customer and/or may cause delays for the respective order. In case of cancellation: all costs and expenses incurred by TOP JET SURFING until such cancellation and in relation to that order are to be borne by the Customer.

 

PAYMENT RULES

All the prices on the website are VAT-exempt.

The prices can change without notice and the only correct price is to be understood as the one indicated at the time of order confirmation.

On some Goods which are subject to promotions, TOP JET SURFING reserves the right to accept orders by reducing the price amount. TOP JET SURFING (LAFLEI SERVICE S. L.) reserves the right to cancel the order if the payment is not received. In the event that the transfer amount does not correspond to the order amount, TOP JET SURFING (LAFLEI SERVICE S.L.) will contact you to agree on how to proceed with the execution of the order.

The Customers are advised to keep a copy of the bank receipt, such as a payment certificate.

For more information or to receive support, please contact the TOP JET SURFING Customer Sales Team by using the phone number: +393391461303

 

DELIVERY METHOD

TOP JET SURFING (LAFLEI SERVICE S.L.) accepts delivery orders worldwide.

Custom fees on international orders are the responsibility of the Customer.

For each order placed TOP JET SURFING (LAFLEI SERVICE S.L.) issues a sales document. The Customer can request a copy of the invoice or receipt within three months of the issue.

Shipping costs are the Customer’s responsibility.

No responsibility can be attributed to TOP JET SURFING (LAFLEI SERVICE S.L.) in case of delay in the order delivery. Upon delivery, please check the following:

- that the packaging is not damaged or wet or otherwise altered;

- that the number of packages is the one specified in the transport document.

Any damage to the Goods or packaging or must be immediately reported to the carrier and supplemented by documents in writing. Once you accept the Goods and place a signature, you cannot make any objections regarding the appearance of the Goods.

In case of non-collection within 5 working days of the Goods stored in the courier's warehouse due to the repeated inability to deliver to the address specified by the Customer, the order will be canceled and you will be charged with a penalty fee.

 

WARRANTY

All the Goods sold by TOP JET SURFING (LAFLEI SERVICE S.L.) are covered a 12-24 month warranty of the manufacturer for defects or breakages. To take advantage of the guarantee, the Customer must keep the invoice or sales document sent with the Goods itself. The warranty covers any manufacturing defects starting from the billing date and in case the Goods are used under normal operating and maintenance conditions. Repairs or replacements made under the warranty do not extend its period.

 

TOP JET SURFING excludes any liability and the warranty does not cover any defects arising from:

■ any assembly or installation or use of the Goods that do not comply with instructions or specifications (documentation, operating and assembly instructions, special recommendations, etc.) or professional standards;

■ abnormal use of Goods, faulty or inadequate maintenance, negligence or any use other than the use for which the Goods were intended;

■ maintenance performed on Goods by third parties not expressly authorized by TOP JET SURFING;

■ acts of force majeure or as well as defects and consequences deriving from the normal wear and tear of the Goods,

 

TOP JET SURFING will not be liable for any warranty other than the one listed above.

TOP JET SURFING does not accept returns or refunds of Goods considered non-defective.

In case of return of the Goods under warranty, they must be returned by the Customer in its original packaging and in full (including packaging, all documents and accessories). The Goods will be protected with wrapping paper and packaging suitable for transportation.

The full text of art. 7 of Leg. 196/2003 on rights is available on the website of www.garanteprivacy.it.

For any communication about privacy, you can contact us at: [email protected]